Terms & Conditions of Business

Definitions

Seller means Christie-Elite Nurseries Ltd., Forres, Moray, IV36 3TW and the company's web site http://www.buy-trees.co.uk, Registered in Scotland

No. SC056516 Vat No. 267 7533 24.

Customer means the person or company to whom this document is addressed.

General

These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as Christie- Elite Nurseries Ltd, to the buyer hereafter referred as the Customer

Price

All prices shown in the retail shop ( www.christie-elite.co.uk/product) are quoted in Pounds Sterling and include VAT at 20% unless otherwise specified.

All prices shown in the bulk order shop (www.christie-elite.co.uk/bulk) are quoted in Pounds Sterling and exclude VAT at 20% unless otherwise specified.

All prices are exclusive of postage and packing, unless otherwise stated.

Payment

Payments must be made on confirmation of order. Payment must be made in Pounds Sterling only, unless otherwise specified, and by one of the following payment methods: Visa/Delta, Mastercard, Switch Payment must be received in full before any goods are dispatched.

Christie-Elite Nurseries Ltd, shall retain the property of the goods until full payment has been made by the customer and has been received by Christie-Elite Nurseries Ltd

The risk in the goods shall pass to the Customer on delivery.

Delivery

Delivery will be displayed at checkout. The value shown for delivery is depednant on location and calculated on the basis of cumulative product weight and dimensions. If you think the delivery shown on your order is incorrect then please contact us for clarificaiton.

For delivery destinations other than mainland UK please contact us for a quotation prior to purchase.

Delivery will normally be within 14 days, however you should allow 28 days for delivery. If there is a problem and we are not able to deliver your order within 28 days we will contact you.

We deliver goods either with our own lorries and vans or, for smaller quantities, by national next day courier.

Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders within 5 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when available for supply. Christie-Elite Nurseries Ltd, cannot be held responsible for delays in the delivery caused by a 3rd party supplier.

Returns Policy

When you receive goods ordered from Christie-Elite Nurseries Ltd, your statutory rights  allow you to cancel the order up to seven working days starting from the day after the goods were delivered.

We will not accept any claims for consequential losses arising from performance of any plants supplied.

We will refund the price paid no later than 30 days from notification that you wish to cancel the order. This notification must be in writing, and will not be accepted in the form of a telephone call only. We will only refund the cost of the goods and the original carriage cost.

You must return the goods to Christie-Elite Nurseries Ltd, or make them freely available for collection by our appointed courier. If you do not freely return the goods, at your cost to Christie-Elite Nurseries Ltd then we may have to deduct any reasonable costs we incur in recovering the goods from you. This will be deducted from your refund.

Where products supplied are damaged, not fit for purpose or incorrect we will either replace the item or issue a full refund within 30 days of notice. We may request goods to be returned for inspection prior to agreeing to any refund at your cost. If goods are confirmed to be faulty, damaged or incorrectly supplied we will refund any carriage costs incurred in returning the goods.

Licence agreement

The Customer shall respect all licence agreements delivered by the copyright owners. Christie-Elite Nurseries Ltd cannot be held responsible or liable for any misuses conducted by the Customer or any third party.

International customer

Customers from outside the UK can only pay by International credit card or bank transfer and must pay in pound sterling unless otherwise specified. All other terms and conditions apply.

Law

These terms and conditions shall be governed by and construed in accordance with Scottish law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Scottish courts.

All items are offered subject to availability on receipt of order.

Where plants are no longer available from our own nurseries we reserve the right to supply material of a similar specification and quality from other growers within the EU and amend prices as necessary. We reserve the right to substitute size, identity number, provenance and origin unless specifically requested by the customer at time of order.

Every effort is made to supply plants in good condition and of reliable quality consistent with the standards specified by the purchaser. We will not be held responsible for the condition of plants after acceptance of delivery. Neither will we be held responsible for the replacement of any of the plants which fail to grow due to unsuitable soil conditions, adverse weather conditions, lack of weeding, wildlife damage or other causes beyond our control.

Our online tree finder is intended for information only Christie-Elite accept no liability for plants failure to grow when selected on the basis of the information provided in the tree finder.

Contract

Automatic confirmation of receipt of your Order does not constitute a Contract between us. A Contract for the Sale of Goods shall only arise on the despatch of the Goods to you.

 

Complaints

Should you have a complaint about any product or about our web site please address this to: orders@ christie-elite.co.uk or contact us by post, telephone (01309 672633), fax (01309 678809) or in person at Forres, IV36 3TW

We will review and acknowledge your complaint by email or letter within five working days. We aim to resolve all complaints within 14 days of receipt, you will receive a full reply by email or letter. If your complaint takes longer than expected to resolve we will keep you informed of our progress as we investigate the relevant issues.

Privacy Policy

Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.

Information Collected

We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period, but it is purely statistical and cannot be used to identify an individual user. Cookies are used to fulfil the functionality of the shopping cart and checkout. Cookies are not used to collect any other information from visitors to the website. Visitors interested in requesting more information can provide contact details via a fill-in form. Visitors cannot be contacted unless such information is given. Visitors are also invited to give additional company information but a decision not to do so does not affect any subsequent negotiations or discussions.

Use of Information

The information collected will be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform us at any time if you no longer require such information to be sent.

Third Party Disclosure

We will never pass any personal information on to any third party without your consent.

Data Security

We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data.

Integrity of Data

We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.

Children

Our website is not targeted at children but in any event personal information will not knowingly be collected from children under fourteen years without parental consent.

Enforcement

Any queries relating to our collection or use of personal information should be addressed to orders@christie-elite.co.uk